Refund policy
Return & Exchange Policy
At Alizay Luxe Wear, we want you to love what you order. If something isn't right, we're here to help — please read our return policy below before requesting a return.
Return Window
You may request a return or exchange within 10 days of receiving your order. Requests made after this window will not be accepted.
Conditions for Return
To be eligible for a return, your item must meet all of the following:
- Unused, unworn, and unwashed
- All original tags, packaging, and catalog/bag (if included) intact
- Fabric must be uncut and unaltered — unstitched suits that have been cut or tailored cannot be returned
- Proof of purchase (order number or receipt) required
Non-Returnable Items
The following cannot be returned or exchanged:
- Unstitched fabric that has been cut, altered, or tailored
- Items marked as Final Sale or purchased during clearance
- Items damaged due to customer misuse after delivery
How to Request a Return
- Contact us at [support email/WhatsApp number] within 10 days of delivery, with your order number and reason for return
- Our team will review your request and confirm eligibility
- Once approved, we'll share instructions for sending the item back
- Return shipping cost is [covered by us / the customer's responsibility — decide which applies]
Refunds
Once we receive and inspect the returned item, we'll notify you of the approval status. If approved:
- Refunds are processed to your original payment method within [X] business days
- For Cash on Delivery orders, refunds are issued via [bank transfer / store credit — pick one] since no online payment was made
Exchanges
If you'd like a different size or design instead of a refund, mention this when requesting your return — subject to availability of the replacement item.
Damaged or Incorrect Items
If you received a damaged, defective, or wrong item, contact us within 48 hours of delivery with photos of the issue — these cases are resolved faster and outside the standard 10-day process, at no cost to you.