Shipping policy

Shipping Policy

Processing Time

All orders are processed within 1-2 business days after payment confirmation or COD order confirmation. Orders are not shipped or delivered on weekends or public holidays. If we experience a high volume of orders, processing may be delayed by a few days — we'll notify you by email or phone if there's a significant delay.

Shipping Time

Once your order has shipped, delivery typically takes 3-7 business days, depending on your location within [Pakistan]. Remote or rural areas may take slightly longer.

Shipping Rates

• Orders over PKR 10,000 qualify for free shipping
• Orders below that amount are charged a flat shipping rate of PKR 150
• A Cash on Delivery handling fee of PKR 150 applies to COD orders 

Order Tracking

Once your order ships, you'll receive a tracking number via +923703347326 so you can follow your delivery in real time.

Shipping Confirmation & Order Confirmation

For Cash on Delivery orders, our team will contact you by phone or WhatsApp to confirm your order before it's dispatched. Please keep your phone reachable to avoid delays.

Domestic Shipping Only

At this time, we only ship within [Pakistan]. We do not currently offer international shipping — this may change in the future, and we'll update this policy if it does.

Delayed or Lost Shipments

Alizay Luxe Wear is not liable for delays caused by the courier service once the package has left our facility, but we will do everything we can to help track and resolve any delivery issues. If your order hasn't arrived within 7 business days of the estimated delivery window, please contact us at alizaywear@gmail.com and we'll investigate with the courier.

Incorrect Address

Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer, though we'll do our best to assist in redirecting the package if the courier allows it.